Effective Date: August 2, 2025
At The General Merchant, we are committed to delivering your orders quickly, safely, and efficiently. Please read this Delivery Policy to understand how we process and deliver orders placed through https://tgeneralmerchant.com/.
1. Delivery Areas
We provide delivery services to locations within our service coverage areas. Delivery availability may vary depending on your location.
If your location falls outside our normal delivery zones, our customer service team will contact you to discuss available delivery options.
2. Same-Day Delivery
We aim to process and deliver all confirmed orders on the same day they are placed.
To qualify for same-day delivery:
- Your order must be confirmed and payment successfully received.
- The delivery address provided must be complete and accurate.
- The ordered item(s) must be in stock.
- The delivery location must be within our service coverage area.
While we make every effort to complete deliveries on the same day, unforeseen circumstances such as severe weather, heavy traffic, vehicle breakdowns, public holidays, or other events beyond our control may occasionally cause delays.
3. Order Processing
Orders are processed as quickly as possible after payment confirmation.
Once your order has been prepared for dispatch, you may receive a notification confirming that your order is on its way.
4. Delivery Charges
Delivery fees, where applicable, are calculated based on your delivery location and will be displayed during checkout before payment is completed.
Any applicable delivery charges are separate from the cost of the products purchased.
5. Delivery Address
Customers are responsible for providing accurate delivery information.
Please ensure that you provide:
- Your full name
- A valid phone number
- A complete delivery address
- Any helpful location directions or landmarks
T General Merchant will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
6. Receiving Your Order
Upon delivery, customers are encouraged to inspect their order before accepting it.
If you notice that your package has been damaged during transit or you have received the wrong item, please notify us immediately and refer to our Refund & Returns Policy.
7. Missed Deliveries
If our delivery team is unable to complete delivery because:
- No one is available to receive the order,
- The customer cannot be reached,
- The delivery address is incorrect or inaccessible,
we will attempt to contact you to arrange a suitable solution. Additional delivery charges may apply if a second delivery attempt is required.
8. Delivery Delays
Although we strive to meet our same-day delivery commitment, delivery times are estimates and cannot be guaranteed in every circumstance.
Delays may occur due to:
- Heavy traffic
- Adverse weather conditions
- Public holidays
- High order volumes
- Road closures
- Other unforeseen circumstances beyond our reasonable control
If a significant delay occurs, we will make every effort to keep you informed.
9. Ownership and Risk
Ownership of the products transfers to the customer upon successful delivery.
Customers should inspect their order immediately after receiving it and report any issues without delay.
10. Contact Us
If you have any questions about your delivery or need assistance with your order, please contact us through our website:
Website: https://tgeneralmerchant.com/
Or use the contact information provided on our Contact Us page.